Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at bonjour@kayd.ca with your order number and any relevant images or videos in the case of a defect. Once your return is accepted, we will send you a prepaid return shipping label. Please note that the cost of return shipping will be deducted from your refund if no defect is found. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. If the item is confirmed to be defective or incorrect, return shipping is free of charge and we will offer a replacement or full refund.

Non-Returnable Items

All sale items are final sale and cannot be returned or refunded. Gift cards are also non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days, minus the cost of return shipping. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at bonjour@kayd.ca.